Restaurants Booking Form

To book a table in our patio area click here

Use our live booking system to secure your table in one of our restaurants. We are now also taking bookings for our patio area. To book a table in our patio area click here.

We are currently limiting the amount of customers on our premises. Please follow the instructions throughout the building and the following guidance:

 

  1. Please book a table or approach the host desk to check availability for a sit-down meal, we ask you not to help yourself to a table as it may not have been properly sanitised for the next customer.
  2. One of our lovely hosts will direct you to a table where you will be encouraged to order online; disposable menus will be available on request.
  3. Please pay by contactless or card where possible.
  4. Observe the social distancing rules.
  5. We have spent a lot of time planning to reopen safely so everyone can experience a delicious sit-down meal again. We ask you to relax and enjoy your meal yet politely request you to remain sensible and kind to other customers and our staff members.
  6. Please do not try to go to the bar to order
  7. All tables will be limited to 1 hour and 30 minutes.
  8. The rule of 6 means applies (up to 6 people from 6 different households) we will not take bookings of more than 6 people.  Please don’t try to book multiple tables to get around this rule.
  9.  You must follow the government guidelines of who you can meet up with inside.  As we will be encouraging all our customers to order through our website it will speed up the process if you register an account through the following link: https://waterfrontexeter.bytable.net/menu
  10. Under tier 2 bookings must all be from the same household/support bubble and joining us for a meal.

 


Please be aware these are very challenging times for everyone and it will take time for us all to adjust, so please be patient and kind to your server.

We look forward to welcoming you back.

 

Dog Policy

 

Please note we do not allow dogs, except guide dogs, into our restaurant rooms, but they are more than welcome in our first come first served bar area and outside on the terrace.

Christmas Opening Times

Christmas Eve : last food orders at 8pm

Christmas Day: Closed

Boxing Day : Last food orders at 5pm

New Year’s Eve: open until 1am

New Years Day: Last food orders 5pm

Closed 7th and 8th January

Restaurants Booking Form

To book a table in our patio area click here

Use our live booking system to secure your table in one of our restaurants from May 17th onwards. If you would like to book outside on our terrace from April 12th please click here.


If you are interested in booking from June 21st and onwards when restrictions are hopefully going to change, please contact us directly. For any other enquiries please contact us on 01392 210 590 or info@waterfrontexeter.co.uk.


Due to the COVID-19 restrictions we are currently limiting the number of customers we allow on our premises. Please follow the instructions signposted throughout the building and the guidance stated below:

 

  1. Please approach the host desk for availability for a table outside, if you have a booking in one of our restaurants please head straight inside to the restaurant desk.
  2. Please do not help yourself to a table as it may not have been properly sanitised ready for the next customer.
  3. One of our lovely hosts will direct you to a table where you will be encouraged to order online; disposable menus will be available on request.
  4. Please pay by contactless or card wherever possible.
  5. Please follow the signs and one-way system around the restaurant and observe social distancing rules.
  6. Please do not attempt to go up to the bar to order, if you require any assistance one of our staff members will be more than happy to help.
  7. The rule of 6 applies up until June 21st (meaning up to 6 people from 6 different households) we will not be taking bookings of more than six. Please do not try to book multiple tables to try to get around this rule.
  8. Please obey the government guidelines of whom you can meet up with.
  9. All tables will be limited to 1 hour and 45 minutes.
  10. As we will be encouraging customers to order through our website you can speed up the process by registering an account on https://waterfrontexeter.bytable.net/menu
  11. We have spent a lot of time planning to reopen safely so everyone can experience a delicious sit-down meal once again. We ask you to relax and enjoy your meal yet politely request you to remain sensible and kind to other customers and members of staff.

 


Please be aware these are challenging times, and we are following the government guidelines very closely to remain one of the safest places in Exeter to dine. As the government announces new changes, we will adjust accordingly, but please be patient and kind to our staff in the interim. We look forward to welcoming you back.

 

Dog Policy

 

Please note we do not allow dogs, except guide dogs, into our restaurant rooms, but they are more than welcome in our first come first served bar area and outside on the terrace.

Pre-Orders & Deposits

We require a pre-order of your meal choices for any tables of 12 or more.

 

You will automatically be emailed a link to your online order form when you book. If this does not come through please let us know. We ask that each guest’s name is provided next to their order to keep everything running smoothly on the night. Please see our “How to” for more information.

 

Please note that no amendments to pre-orders will be taken within 48 hours of your table booking, except cancellations.

 

We will also require a deposit of £10 per adult and £5 per child (under the age of 12) for any parties of 20 or more people. Please see our Terms and Conditions for more details.

 

You can pay your deposit via cash, card, or BACS.

 

To pay your deposit in cash or by card, please visit On The Waterfront in person during our office hours so we have the time to go through it with you. The office is normally staffed from Monday to Saturday between 10am and 5pm.

 

If paying by BACS, please send your payment to 56-00-49 (sort code) 32644124 (account number), with your name and booking reference number as the payment reference. Please drop us an email confirming you have sent payment, when paying by BACS.

 

Invoices and receipts can be produced on request. You will receive an email confirming your deposit payment once it has been processed. Please use that email as proof of payment.

 

Deposits are non-refundable, and are deducted from your bill at the end of your meal.

Alcohol, young people, and Challenge 25

 

Drinking alcohol at any stage of childhood can have a detrimental effect on the development of vital organs including the brain, liver, bones and hormones. In particular, alcohol during teenage years is related to a wide range of health and social problems.

 

That’s why an alcohol-free childhood is the healthiest and best option.

 

Our policy is not to allow anyone under the age of 18 to consume alcohol within our premises. We believe this is a responsible approach to protect children and our licensed premises in the sale of alcohol. For this reason, we run Challenge 25 .  This means that we ask anyone who looks under 25 for ID, and will only serve alcohol to those who can provide us with valid ID.

 

We also hold a zero-tolerance approach to intimidation and harassment of our staff and will not hesitate to refuse alcohol or service to customers who act in this manner.

 

Without this policy our staff and premises alcohol licence could be at risk, and so we thank you for your understanding.